Support

Frequently asked

My pet doesn't appear in the Dynamic Island

The Dynamic Island hides Live Activities while the app is in the foreground — swipe home or open another app to see your pet. Also check Settings → Face ID & Passcode → Live Activities is enabled.

How do I cancel my subscription?

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → Pixel Island → Cancel.

How do I delete my account?

In the App: Settings → Erase my data. This permanently removes your cloud data, pets and gems.

My widget disappeared after the update

Pixel Island now has a single widget with themes (Classic, Casino Slots, iPod Music Widget). Long-press your Home Screen → Edit → Add Widget → Pixel Island, then long-press the widget → Edit Widget to pick a theme.

My widget shows a lock

Widgets are a Premium feature. Unlock Premium in the App (Shop tab) and the widget unlocks by itself within a few seconds.

My gems didn't arrive after purchase

Balances update within a few seconds of a purchase. If they don't, force-quit and reopen the app; if the problem persists, email us with your purchase receipt.