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Need help?
Experiencing an issue with Pixel Island or have a question about your pets, gems or subscription? We're here to help!
Email usWe typically respond within 1 to 2 business days.
Support
Frequently asked
My pet doesn't appear in the Dynamic Island
The Dynamic Island hides Live Activities while the app is in the foreground — swipe home or open another app to see your pet. Also check Settings → Face ID & Passcode → Live Activities is enabled.
How do I cancel my subscription?
Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → Pixel Island → Cancel.
How do I delete my account?
In the App: Settings → Delete my account. This permanently removes your cloud data, pets and gems.
My gems didn't arrive after purchase
Balances update within a few seconds of a purchase. If they don't, force-quit and reopen the app; if the problem persists, email us with your purchase receipt.